Returns & Exchanges
At Jukebox, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for easy returns and exchanges on most items.
Initiate Your Request
Log in to your account or visit our online returns portal with your order number and email address to select the items you wish to return.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing